Its our 4th day of taking in calls today and so far I still need to know a lot of things. Since I have the experience to talk to the customer, expalining things is easy, but since I am not that familiar with the tools and the information to look for its hard to reason out to the customers.
Hopefully soon I will get the hang of this, I do know a thing or two but I still need to know more.
I think on this day we are taking in calls for 6hrs, I need that, so that I can be more exposed to different situation.
As I am writting this I cant help but to miss my old account on my previous employer, the environment there is different as well that the people, how i wish I can turn back time. I also miss my friends.
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